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Here you’ll find all the latest news, guides and opinions from the PGiConnect team

What would happen now if your business had a power cut? What would happen if floods hit your offices? Key staff were ill? No matter the size of your business, when systems go down, the consequences will always be the same and customer service, reputation and profitability are all put at risk. The average cost of downtime can be $250,000 every hour. And...

In the modern world, we are constantly connected, thanks to the internet. So, it can be incredibly frustrating when you find yourself with a slow internet connection, trying to join a virtual meeting. We’re sure you’ve found yourself in one of these situations. Whether it be a case of a frozen webcam (can be quite unflattering), a lag in audio or just straight up not being able to join the meeting, we’re here to offer you some tips on joining a virtual meeting with sl...

Let’s face it, meetings can be scary, especially if you’re relying on tech to get the job done. That is why having the right tech and understanding the tech you have will allow you to have the most productive meetings wherever whenever.
The proof is in the planning
‘Plan your work and work your plan’ – Napoleon Hill. That’s right, the first step to ...

You ever turn up to a meeting and say to yourself, hey, this feels awfully like every other meeting I’ve attended? Meetings do tend to follow the same format. You do your intros, you inject some small talk, maybe run through an agenda and then depending on how productive the meeting was, you run through next steps. This formula isn’t always the most inspiring for creativity, so we’re going to look at some fun icebreakers you can use to get the creative juices flowing,...

Ahh a good old brainstorm, where creative juices are flowing, ideas are flying and solutions to problems are being offered up left right and centre i.e. the ultimate exercise in collaboration. This is when things go right, brainstorms can also be plagued with uncomfortable silences or an hour wasted discussing something irrelevant. So, when it comes to virtual brainstorming, it’s important to bare these challenges in mind, not to mention some that are specific to an o...

Unless you’ve been living under a rock (wouldn’t blame you with everything going on), you’ve probably noticed that video calls have exploded in popularity. From school lessons to yoga sessions, every Tom, Dick and Harry has christened their webcam. So much so that we now have people coming down with video call fatigue, exhausted by the idea of having to look at themselves day in day out. Whilst there is an argument for having a break from your webcam, this post will l...

A conference call is like a country: if it doesn’t have a leader, it all goes to pieces. So let’s assume you’ve been elected President of the Republic of Conference Calls. How do you keep things running smoothly when you’re on a call, without being a dictator or risking a revolution? Or i...

Presentations can be nerve racking, the limelight is on you, everyone has tuned in to hear what you have to say and there’s pressure to present something worthwhile that doesn’t end up wasting everyone’s time. This can be amplified when giving a presentation over a video call because you’re not physically in the same room as anyone you’re presenting to.
Now we know why presentations are nerve racking, what can you d...

Is the hoorah around hybrid working real? Will we all eventually return to the office full time? Is remote working here for good? These are all burning questions we hope to answer, in helping to determine are hybrid meetings the future?
What are hybrid meetings?
A hybrid meeting is when you have some people joining the meeting from the office, whi...

A good place to start would be explaining what a hybrid workplace is. A hybrid workplace is one where your workforce is split between several locations and contains a mixture of remote workers and workers who are in the office. You’ve probably heard that it’s the future and with recent events shining a spotlight on remote and flexible working, we’ll see more and more companies adopt a hybrid way of working.
Don’t ju...

2020 and 2021 have been difficult years for many, but hopefully there were still many positives. After all, every cloud has a silver lining. We saw many people being forced to adapt to remote working. Some took to it like a duck to water, whilst others in dribs and drabs. What’s clear though and something which was much more openly discussed was the importance of employee wellbeing. A

Conference call tech has been around for a while now, 1956 to be precise. It has become the go to platform when you want to gather several people in separate locations. Just like any piece of tech there are certain things you can do to get the most from it. We’ve written about conference call etiquette and making sure you’re prepared is a key part of this. So how exactly do you go a...

In conference calls as in life, if something can go wrong, it probably will go wrong. But at least, there are plenty of things you can do to minimise the risk of problems, or to put them right quickly when they arise.
Reading this short PGiConnect guide to troubleshooting conference calls is one easy step you can take. And of course, choosing PGiConnect as your services provider is another. Because...

Conference calling continues to be a great alternative to an in-person meeting. With the evolving workplace, back-to-back meetings and endless tasks on the to do list, it's often difficult to get everyone in one room for a meeting.
Rescheduling and organising diaries can be a big pain when there's different teams, directors and/or agencies involved, so conference calls help employees stay agile to last minute change...

Just like real life meetings, video calls can be nerve-racking. They can also be hilariously awkward, a great example is after a painfully long silence, you always still manage to talk at the exact same time as someone else. That’s not to say they can’t be incredibly productive. In fact, 94% of businesses who use video conferencing state that the company benefits from greater productivity[1]. To have worthwhile meetings with video, it’s important ...