A productive video call does a great job at highlighting the efficiency of remote working and proves teams don’t have to be bound by location to collaborate. Whereas an unproductive video call plagued with audio issues can be incredibly frustrating, inefficient and a waste of time. That’s why this blog will look at some common video conferencing problems, particularly around audio and how they can be fixed.
A pesky broadband connection
One of the most common reasons for your video call audio not working is a poor internet connection. Don’t despair there are some simple actions you can take to make this less of an issue.
Ensure you’ve closed all unnecessary browser tabs and run a broadband speed test to see how it’s performing. If you know your broadband is wreaking havoc then we recommend dialling in, a phone connection will be more reliable if your internet connection is poor. If you’ve joined using webcam with computer audio and the connection is choppy, then switch your webcam off. This will help, as it will use less bandwidth and should help your audio stabilise.
If the problem persists then we recommend taking an F12 screenshot and sharing with your IT team, this will give them a detailed breakdown of the issue you’re encountering.
Lots of background noise
Don’t you just hate meetings where it sounds like someone is in a wind tunnel? Us too.
This one is a simple fix. If you have one, then always use a headset. It doesn’t have to be anything fancy, a pair of headphones lying around will do the trick. You’ll get a clearer sound if you happen to be in a noisy environment. If you don’t have a headset then mute yourself when you’re not speaking, this will help everyone have a smoother and more productive video call experience.
Before you use any video call product make sure that the device you’re on is supported. There are two main things to check, with a browser-based product ensure the browser you’re using is supported. The other is to make sure your Operating System (OS) is supported. This will prevent any unnecessary hiccups when joining and help you have the most productive meetings.
There’s no harm in doing a dry run to get familiar with the tool. This means understanding how to join and set-up a meeting, the layout and the features it offers such as how to initiate a screen share. This will help massively when it comes to having the actual meeting. You won’t waste any time trying to figure out what each button does and can get right on with the important stuff.
Become a video conferencing pro
Now that you know the potential reasons for a video call not working and exactly how to tackle them there’s nothing stopping you from becoming a pro.